At XENA ("we"), we are committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights as a user.
1. Data we collect
We may collect identification data (name, email address, phone number), usage data (pages visited, interactions, IP address, device type), and communications you send through our contact or support forms.
2. Purposes of processing
We process your data to provide and improve our services and AI agents; respond to your requests and provide customer support; analyze site usage to enhance the user experience; and comply with our legal and contractual obligations.
3. Legal basis
We process your data based on your consent, the performance of a contract, our legitimate interests (service improvement and security), or to meet legal obligations.
4. Data sharing
We do not sell your data. It may be shared with trusted service providers (hosting, analytics, support) strictly for the purposes described and under confidentiality agreements.
5. Security
We implement technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
6. Retention
We retain your data only for as long as necessary for the purposes outlined in this policy or as required by law.
7. Your rights
Depending on applicable laws (e.g., GDPR), you may request access, rectification, erasure, restriction of processing, data portability, or object to processing.
8. Cookies
We use cookies and similar technologies to improve your experience. You can manage your preferences through your browser settings.
9. Contact
For any questions or requests regarding this policy, contact us at contact@xena-solution.com or via our contact page.