Welcome to XENA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services related to AI agents and automation solutions. By accessing or using our services, you agree to be bound by these Terms.
1. Definitions
"Services" means our AI, automation, and related consulting or integration services. "Client" or "you" means the individual or legal entity using the Services. "We" or "XENA" means the provider of the Services.
2. Acceptance of Terms
By using the Services, you confirm that you are legally capable of entering into a binding agreement and agree to comply with these Terms and any additional terms referenced herein.
3. Services and Changes
We may modify, suspend, or discontinue any part of the Services at any time, with or without notice. Where feasible, we will provide reasonable advance notice of material changes.
4. Permitted Use
You agree to use the Services only for lawful purposes and in accordance with applicable laws. You must not misuse the Services, attempt to gain unauthorized access, or interfere with security or service integrity.
5. Accounts and Security
If an account is required, you must provide accurate information, keep your credentials secure, and promptly notify us of any suspected unauthorized use. You are responsible for all activity under your account.
6. Fees and Payment
Fees for paid Services, if any, will be specified in an order form or agreement. You agree to pay all applicable charges and taxes. Late payments may incur interest or service suspension.
7. Intellectual Property
We retain all rights, title, and interest in the Services, software, and related materials. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes.
8. Client Content and Feedback
You retain ownership of content you provide. By submitting content or feedback, you grant us a worldwide, royalty-free license to use it solely to deliver and improve the Services.
9. Confidentiality
Each party agrees to protect the other's confidential information and to use it only as needed to perform under these Terms. This obligation survives termination.
10. Data Protection and Privacy
We process personal data in accordance with our Privacy Policy. By using the Services, you consent to such processing. Please review our Privacy Policy for details.
11. Warranties and Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant uninterrupted or error-free operation, or that results will meet your requirements.
12. Limitation of Liability
To the maximum extent permitted by law, in no event shall XENA be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business, arising from or related to your use of the Services.
13. Indemnification
You agree to indemnify and hold harmless XENA and its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses arising out of your use of the Services or violation of these Terms.
14. Termination
We may suspend or terminate your access to the Services at any time if you breach these Terms or if required by law. Upon termination, your right to use the Services will cease immediately.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of Belgium, without regard to its conflict of laws rules. Any disputes shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.
16. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the Services after changes constitutes acceptance of the revised Terms.
17. Contact
For questions about these Terms, please contact us at contact@xena-solution.com or via our contact page.